Remote Travel Experience Specialist

Alegria Travel Services; Katy (TX); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Professional growth

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their journey. You will help with travel arrangements, answer questions, manage updates and resolve challenges with professionalism.

This role emphasizes excellent communication, empathy, and efficiency, with access to industry discounts and ongoing training to grow within a passionate travel community.

Qualifications

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within tourism or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests; provide accurate information regarding destinations, documents, and processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Communication skills

Customer service background

Attention to detail

Proactive mindset

Tech-savvy

Tools

Booking tools

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their journey. You will help with travel arrangements, answer questions, manage updates and resolve challenges with professionalism.

This role emphasizes excellent communication, empathy, and efficiency, with access to industry discounts and ongoing training to grow within a passionate travel community.