Remote Travel Agent: Plan Dream Vacations & Earn Incentives

AAA Club Alliance; United States; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid virtual training

Comprehensive benefits

3 weeks PTO first year

Medical, Dental, Vision plans

401k with company match up to 7%

Free AAA Membership

Job summary

AAA Club Alliance is seeking a skilled Full-Service Travel Agent to plan and book domestic and international vacations from a remote location. You will assist Members and non-Members via phone, email, and web chat, recommending destinations and AAA benefits while building lasting client relationships.

Ideal candidates have 2 years of leisure travel experience, strong knowledge of travel planning, and proficient use of GDS, ticketing platforms, and online booking tools.

Qualifications

• 2 years of recent leisure travel industry experience.
• Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools.
• Strong knowledge of domestic and international travel planning.
• Excellent communication, customer service, sales, and problem-solving skills.
• Extensive knowledge of worldwide geography.
• The ability to succeed in a fast-paced, high-volume contact center environment.
• Ticket void and basic exchange experience is a plus.

Responsibilities

• Plan and book domestic and international vacations, including customized FIT itineraries.
• Assist Members and non-Members through phone, email, and web chat.
• Recommend destinations, travel products, and exclusive AAA benefits.
• Build and maintain long-term client relationships that generate repeat business.
• Stay informed about travel promotions, destinations, and industry trends.
• Process travel reservations in compliance with ARC regulations and AAA policies.
• Identify opportunities to upsell and cross-sell travel products.
• Meet established sales and performance goals while delivering exceptional service.
• Resolve travel-related issues and assist with itinerary changes.
• Provide guidance and mentorship to fellow Travel Contact Center Associates when needed.

Skills

Customer service

Sales skills

Communication

Problem-solving

Travel planning knowledge

Education

High school diploma or equivalent

Travel school graduates encouraged

Tools

GDS

Sabre/Amadeus

Online booking tools

Ticketing platforms

Job description

AAA Club Alliance is seeking a skilled Full-Service Travel Agent to plan and book domestic and international vacations from a remote location. You will assist Members and non-Members via phone, email, and web chat, recommending destinations and AAA benefits while building lasting client relationships.

Ideal candidates have 2 years of leisure travel experience, strong knowledge of travel planning, and proficient use of GDS, ticketing platforms, and online booking tools.