Remote Full-Service Travel Advisor

AAA Club Alliance; Central City (KY); Remote; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Remote work

Competitive pay

Paid virtual training

Comprehensive benefits

PTO & holidays

Zusammenfassung

AAA Club Alliance seeks an experienced Full-Service Travel Agent to join our remote Travel Contact Center. You will plan and book domestic and international vacations, assist Members and non-Members by phone, email, and chat, and promote AAA benefits.

You will build lasting client relationships, meet sales goals, and stay current on promotions and destinations. A high school diploma and 2+ years travel sales are required, with GDS/ticketing experience preferred.

Qualifikationen

• 2+ years of recent leisure travel industry sales experience.
• Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools.
• Strong knowledge of domestic and international travel planning.
• Excellent communication, customer service, sales, and problem-solving skills.
• Extensive knowledge of worldwide geography.
• Ability to succeed in a fast-paced, high-volume contact center environment.
• Ticket void and basic exchange experience is a plus.

Aufgaben

• Plan and book domestic and international vacations, including customized FIT itineraries.
• Assist Members and non-Members through phone, email, and web chat.
• Recommend destinations, travel products, and exclusive AAA benefits based on each traveler’s needs.
• Build and maintain long-term client relationships that generate repeat business.
• Stay informed about travel promotions, destinations, and industry trends.
• Process travel reservations in compliance with ARC regulations and AAA policies.
• Identify opportunities to upsell and cross-sell travel products that enhance the overall customer experience.
• Meet established sales and performance goals while delivering exceptional customer service.
• Resolve travel-related issues and assist with itinerary changes.
• Provide guidance and mentorship to fellow Travel Contact Center Associates when needed.

Kenntnisse

Customer service

Sales experience

Communication skills

Problem solving

Geography knowledge

Ausbildung

High school diploma or equivalent

Travel school graduates encouraged

Tools

GDS

Airline reservation systems

Ticketing platforms

Online booking tools

Jobbeschreibung

AAA Club Alliance seeks an experienced Full-Service Travel Agent to join our remote Travel Contact Center. You will plan and book domestic and international vacations, assist Members and non-Members by phone, email, and chat, and promote AAA benefits.

You will build lasting client relationships, meet sales goals, and stay current on promotions and destinations. A high school diploma and 2+ years travel sales are required, with GDS/ticketing experience preferred.