Remote Customer Service Rep – Evening/Night Shifts (Maine)

ModivCare Solutions, LLC; Maine; Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Life Insurance

401(k) Retirement Savings Plan with 公司

Job summary

Modivcare is seeking a Customer Service Representative based in Maine to serve as the first point of contact for members, resolving questions and coordinating transportation services. This remote role requires high-speed internet, a dedicated workspace, and full participation in training with camera use for the first 30 days.

You will handle reservations, document interactions, and maintain accurate data while upholding a courteous, solutions-focused approach in a fast-paced, 24/7 environment.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or high-volume customer service experience preferred.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes.
• Understand and follow complex instructions.
• Ability to accurately type at least 35 words per minute.

Responsibilities

• Assists customers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Obtains and documents details of customer complaints and concerns
• Ensures all relevant customer information is accurately documented
• Attends required meetings and adheres to company policies and procedures
• Maintains acceptable attendance and punctuality standards
• Ensures accurate trip data entry and documentation
• Maintains a polite, professional, and courteous demeanor at all times
• Demonstrates commitment to producing high-quality work
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution
• Promotes a positive and collaborative working environment
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company‑recognized holidays, with required holiday coverage
• Participates in additional projects or duties as assigned

Skills

Customer service

Interpersonal skills

Typing 35 wpm

Fast learner

Attention to detail

Teamwork

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative based in Maine to serve as the first point of contact for members, resolving questions and coordinating transportation services. This remote role requires high-speed internet, a dedicated workspace, and full participation in training with camera use for the first 30 days.

You will handle reservations, document interactions, and maintain accurate data while upholding a courteous, solutions-focused approach in a fast-paced, 24/7 environment.