Remote Customer Support Rep — Evening/Night Shifts (Maine)

Modivcare; Augusta (ME); Remote; USD 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

401(k) Retirement Savings Plan with 会社

Zusammenfassung

Modivcare in Maine is seeking candidates for evening and overnight, work-from-home customer support roles. Must reside in Maine and be available for training on camera for the first 30 days. The position involves handling transportation inquiries, scheduling, and documenting trip details while maintaining privacy and professionalism.

Employees will work in a 24/7 contact center environment, with nights, weekends, and holidays possible. High-speed internet and a dedicated work area are required.

Qualifikationen

• Outstanding customer service and interpersonal skills.
• Ability to type at least 35 WPM.
• Ability to learn new technology quickly and follow complex instructions.
• Capable of working independently and as part of a team.

Aufgaben

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations.
• Document customer complaints and relevant details.
• Ensure all customer information is accurately recorded.
• Attend required meetings and adhere to policies.

Kenntnisse

Customer service

Interpersonal skills

Typing speed

Independent work

Team player

Tech savviness

Ausbildung

High School Diploma (preferred)

Jobbeschreibung

Modivcare in Maine is seeking candidates for evening and overnight, work-from-home customer support roles. Must reside in Maine and be available for training on camera for the first 30 days. The position involves handling transportation inquiries, scheduling, and documenting trip details while maintaining privacy and professionalism.

Employees will work in a 24/7 contact center environment, with nights, weekends, and holidays possible. High-speed internet and a dedicated work area are required.