Remote Training & Support Specialist

Epiq Company; Phoenix, Northern (AZ, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Epiq is seeking a Customer Support and Training Specialist to design and deliver training programs, ensure operational excellence, and support professional development. You will collaborate with stakeholders, manage instructional design, and monitor KPIs to drive quality and compliance.

The role emphasizes adult learning principles, data-driven improvements, and effective communication within a fast-paced, remote-friendly environment.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• 3+ years of experience in training and development.
• Certified Professional in Learning and Performance (CPLP) certification is a plus.

Responsibilities

• Deliver training programs and ensure operational excellence.
• Support professional development and instructional design.
• Collaborate with various stakeholders to achieve organizational goals.
• Manage instructional design and professional development trainings.
• Monitor and report on key performance indicators (KPIs).
• Ensure compliance with company policies and regulations.

Skills

Adult Learning Methodologies

Analytical Analysis

Business Intelligence

Coaching

Communication

Continuous Improvement

CRM

Facilitation

Instructional Design

Operational Excellence

Operations Support

Professional Collaboration

Professional Development Trainings

Education

Bachelor's degree in Business Administration/Human Resources/related field

Job description

Epiq is seeking a Customer Support and Training Specialist to design and deliver training programs, ensure operational excellence, and support professional development. You will collaborate with stakeholders, manage instructional design, and monitor KPIs to drive quality and compliance.

The role emphasizes adult learning principles, data-driven improvements, and effective communication within a fast-paced, remote-friendly environment.