Remote Global Support Analyst II — Client-Focused Tech

Epiq Company; Phoenix (AZ); On-site; USD 63,039,000 - 77,366,000; Full time

Job summary

Epiq is seeking a Global Support Services Analyst II for remote work from home in the United States, including Phoenix, AZ. The role provides high-level technical support for proprietary and third-party software, serving clients and internal teams across departments.

You will diagnose issues, document solutions, and collaborate with cross-functional teams to ensure timely resolutions and quality service, with a compensation range and potential bonus.

Qualifications

• Minimum 2 years of customer-facing technology support experience.
• Two-year technical college degree in computer science, information technology or related area.
• Ability to organize and follow complex technical procedures; document solutions clearly.

Responsibilities

• Provide high level of technical expertise to clients and internal users.
• Handle phone and email inquiries from clients and internal users.
• Record detailed incidents or service requests using Epiq’s ticketing system.
• Diagnose issues and provide effective resolutions.
• Escalate issues and communicate status to clients and internal partners.
• Create and maintain tools and documentation to promote better incident management.

Skills

Customer-facing support

Education

Two-year technical college degree (CS/IT)

Job description

Epiq is seeking a Global Support Services Analyst II for remote work from home in the United States, including Phoenix, AZ. The role provides high-level technical support for proprietary and third-party software, serving clients and internal teams across departments.

You will diagnose issues, document solutions, and collaborate with cross-functional teams to ensure timely resolutions and quality service, with a compensation range and potential bonus.