Remote Customer Support Specialist

Epiq; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Epiq, a leader in legal services, seeks a remote Customer Service Associate to answer inbound and outbound calls, manage emails, chat, and callbacks, and support billing and scheduling. This role requires a high school diploma and customer service experience; call center experience is a plus.

You will work from home full-time with flexible hours and the opportunity to grow within a values-driven organization.

Qualifications

• High school diploma or equivalent.
• Customer Service or similar experience.
• Experience in a call center environment is a plus.

Responsibilities

• Answering calls professionally and responding to customer inquiries
• Complete outbound calls related to escalations
• Identify and escalate
• Ability to deal with difficult situations over the phone while maintaining high level of professionalism
• Adhere to assigned schedule and call flow
• Accurately submit time entries for billing and payroll purposes

Skills

Customer Service

Communication

Education

High School diploma or equivalent

Job description

Epiq, a leader in legal services, seeks a remote Customer Service Associate to answer inbound and outbound calls, manage emails, chat, and callbacks, and support billing and scheduling. This role requires a high school diploma and customer service experience; call center experience is a plus.

You will work from home full-time with flexible hours and the opportunity to grow within a values-driven organization.