Remote Software Support & Training Specialist

Traka Group; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Traka Group in Phoenix, AZ is seeking an Associate Customer Support Specialist to remotely support and train customers on our software. You will work with end users, partners, and internal teams, guiding them through workflows and best practices while documenting resolutions in our ticketing system.

The role emphasizes training, onboarding, and collaboration with Customer Care, Development, Training, and Sales teams.

Qualifications

• 3+ years’ experience supporting software users, customers, students, or internal teams.
• Strong written and verbal communication skills; experience with CRM, help desk, or ticketing systems; ability to learn workflows.
• Able to learn technical workflows and follow established procedures; strong organizational and time management.

Responsibilities

• Provide remote customer support and training on software to end users, business partners, and internal teams.
• Support customers via phone, email, CRM/ticketing systems, and remote sessions.
• Troubleshoot software issues by following documented procedures and workflows.
• Document troubleshooting steps, resolutions, and customer communication within the ticketing system.
• Guide customers through software features, workflows, and best practices; assist with onboarding.

Skills

CRM systems

Help desk

Ticketing systems

Documentation

Training

Education

High school diploma or equivalent

Tools

LogMeIn

Microsoft Teams

TeamViewer

Job description

Traka Group in Phoenix, AZ is seeking an Associate Customer Support Specialist to remotely support and train customers on our software. You will work with end users, partners, and internal teams, guiding them through workflows and best practices while documenting resolutions in our ticketing system.

The role emphasizes training, onboarding, and collaboration with Customer Care, Development, Training, and Sales teams.