Client Support Specialist - Call Center & Escalations

Epiq; Cincinnati (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

Epiq is seeking a Customer Service/Call Center Representative to handle inbound and outbound calls, emails, chats, and callbacks. The role emphasizes delivering professional service, handling escalations, and logging accurate time entries for billing and payroll in a structured office setting.

The position requires a high school diploma or equivalent, prior customer service or call center experience is a plus, and the ability to work in an office environment with standard equipment.

Qualifications

• High School diploma or equivalent.
• Customer Service or similar experience.
• Experience in a call center environment is a plus.
• Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

Responsibilities

• Answering calls professionally and responding to customer inquiries.
• Complete outbound calls related to escalations.
• Identify and escalate more complex issues to the research team.
• Ability to deal with difficult situations over the phone while maintaining high level of professionalism.
• Adhere to assigned schedule and call flow.
• Accurately submit time entries for billing and payroll purposes.

Skills

Customer Service

Call center

Education

High School diploma or equivalent

Job description

Epiq is seeking a Customer Service/Call Center Representative to handle inbound and outbound calls, emails, chats, and callbacks. The role emphasizes delivering professional service, handling escalations, and logging accurate time entries for billing and payroll in a structured office setting.

The position requires a high school diploma or equivalent, prior customer service or call center experience is a plus, and the ability to work in an office environment with standard equipment.