Remote Training Specialist for FEHB/PSHB Programs

Maximus; Atlanta (GA); Remote; USD 57,000 - 64,000; Full time

Benefits offered by this job

Fully remote role

Equipment provided

Job summary

Maximus is seeking a Training Specialist to design, develop, and deliver training for Customer Service Representatives supporting FEHB/PSHB programs. You will create curricula, scenarios, assessments, and job aids; collaborate with SMEs to align content with production tools and processes; and coach learners through remote delivery while ensuring data privacy.

You will monitor progress, administer assessments, and refine training to meet regulatory standards and organizational quality

Qualifications

• Bachelor's degree in relevant field is required or an equivalent combination of education and experience.
• 3+ years of relevant professional experience required.
• Experience delivering new-hire training in a contact center or customer service environment.
• Experience supporting rapid training development and delivery for new program launches or transitions.
• Experience facilitating systems, processes, policies, and customer service training.
• Experience developing and delivering simulations, scenarios, assessments, and knowledge checks.
• Experience coaching learners and supporting remediation or skill development.
• Familiarity with LMS and eLearning tools such as Articulate Rise 360 or Storyline.
• Experience delivering training to remote or geographically dispersed learners.
• Experience supporting federal or highly regulated programs, including handling PII, PHI, or other sensitive information.
• Knowledge of FEHB, PSHB, benefits administration, or eligibility verification preferred.

Responsibilities

• Create and develop training curriculum and materials based on adult learning principles.
• Develop training scenarios and maintain data resources to mirror production environments.
• Collaborate with partners and SMEs to analyze needs and design deliverables.
• Develop qualitative and quantitative assessments to measure learner outcomes and quality standards.
• Teach instructional programs and organize materials for presentation.
• Develop assessments to measure curriculum effectiveness and update content accordingly.
• Review and modify curricula; propose policy changes as needed.
• Maintain training resources and LMS environment aligned with operational excellence.
• Adhere to established safety standards.
• Develop solutions to problems of moderate scope and complexity.
• Support organizational projects and goals; communicate on complex/sensitive issues.
• Perform other duties as assigned by management.

Job description

Maximus is seeking a Training Specialist to design, develop, and deliver training for Customer Service Representatives supporting FEHB/PSHB programs. You will create curricula, scenarios, assessments, and job aids; collaborate with SMEs to align content with production tools and processes; and coach learners through remote delivery while ensuring data privacy.

You will monitor progress, administer assessments, and refine training to meet regulatory standards and organizational quality