Remote Training Lead, Healthcare Solutions

Cognizant; Hartford (CT); Remoto; USD 60.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Descrizione del lavoro

Cognizant is seeking a Service Excellence Associate (Remote) in the United States to deliver training and develop engaging content across healthcare product offerings. The role focuses on external client training, virtual sessions, and supporting revenue-generating offerings.

Responsibilities include collaborating with SMEs, ensuring accuracy of materials, and driving high-quality training that aligns with security, courtesy, and efficiency standards.

Competenze

• Bachelor’s degree in Healthcare Management, Information Systems or a related discipline. Bachelor’s degree or an equivalent combination of education and work experience may be taken into consideration in lieu of a degree.
• Minimum of two years' experience in delivering training curriculum for adult learners, working within a process or project related field. Healthcare industry experience preferred.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, Project, Salesforce, and Excel). Utilization of video platforms to leverage external training capabilities.
• Demonstrated ability to deliver effective training, assist in process documentation and manage project.
• Ability to conduct research, collaborating with subject matter experts and gathering and interpreting relevant data.
• Ability to write clear, concise explanations of complex concepts and engaging course content for a diverse audience of professionals.

Mansioni

• Leading the effort of training external clients on multiple product offerings.
• Facilitating virtual instructor led training.
• Assisting in creation of new products, or offerings which indirectly or directly generate training revenue.
• Collaborating with subject matter experts to ensure accuracy of course materials and relevance to target audience.

Conoscenze

Training delivery

Microsoft Office

Video platforms

Content development

Project management

Formazione

Bachelor's degree in Healthcare Management or Information Systems

Strumenti

Salesforce

Word

PowerPoint

Outlook

Project

Excel

Descrizione del lavoro

Cognizant is seeking a Service Excellence Associate (Remote) in the United States to deliver training and develop engaging content across healthcare product offerings. The role focuses on external client training, virtual sessions, and supporting revenue-generating offerings.

Responsibilities include collaborating with SMEs, ensuring accuracy of materials, and driving high-quality training that aligns with security, courtesy, and efficiency standards.