Remote Training & Development Supervisor

Lumicera; Salt Lake City (UT); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

Paid time off

Paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance

Flexible Spending Account

Educational Assistance & Professional/

Referral Bonus up to $750

Job summary

Lumicera Health Services in Utah is seeking a Supervisor, Training and Development to design, deliver and continually improve our training program. You will partner with operations and quality teams to create interactive learning experiences, assess needs, and drive standardized practices across our pharmacy operations.

With 2–3 years of supervisory experience and a solid grasp of adult learning principles, you will coach staff, measure program effectiveness, ensure regulatory compliance, and

Qualifications

• Experience in hands-on training, course development and evaluation methodologies.
• Lumicera operations experience, customer care or quality-oriented background preferred.
• Strong collaboration with operations and quality teams.

Responsibilities

• Plan, create, develop and facilitate training manuals, learning modules, and course materials for new employees and existing employees.
• Ensure essential resources have documentation and effective utilization across tools (RxVector, Lighthouse, NaviClaim, Compass, phone tech).
• Monitor trainee quality metrics and success rates for up to one year after training.
• Assist in mentoring and peer-to-peer quality reviews and audits.
• Deliver training using varied instructional techniques.
• Evaluate knowledge retention and integrate feedback into the training program.
• Manage training paperwork and completion verification.
• Travel to Lumicera/Navitus locations as needed.
• Ensure training compliance with accreditation, policies and regulations.
• Keep resources current and clear through regular maintenance.

Skills

Adult learning principles

Training program development

Coaching and mentoring

Cross-functional collaboration

Education

Associates or bachelor\'s degree

Tools

MS Office Suite

Virtual meeting platforms

Job description

Lumicera Health Services in Utah is seeking a Supervisor, Training and Development to design, deliver and continually improve our training program. You will partner with operations and quality teams to create interactive learning experiences, assess needs, and drive standardized practices across our pharmacy operations.

With 2–3 years of supervisory experience and a solid grasp of adult learning principles, you will coach staff, measure program effectiveness, ensure regulatory compliance, and