Remote Training & Development Supervisor

Lumicera; Baton Rouge (LA); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO 20 days

Job summary

Lumicera Health Services seeks a Supervisor, Training and Development to design, deliver, and continuously improve training programs for our pharmacy operations team. The role focuses on adult learning principles and measuring training impact through quality metrics and retention.

The successful candidate will collaborate with operations, quality and leadership to enhance the organization’s training capabilities and ensure compliance with federal and state regulations.

Qualifications

• Associates or bachelor’s degree required.
• Experience in hands-on training, course development and evaluation methodologies.
• 2 years’ experience within Lumicera operations; customer care/quality background preferred.
• Proficiency in MS Office and virtual meeting platforms.
• Commitment to compliance program objectives.
• Ability to interact cooperatively with others.

Responsibilities

• Plan, create, develop and facilitate training manuals, learning modules, and course materials for new and existing employees.
• Ensure resources have documentation and effective utilization by staff across platforms.
• Periodically report quality metrics and monitor trainees for up to one year after training.
• Assist in mentoring and peer-to-peer quality reviews and audits.
• Deliver training using multiple instructional techniques.
• Evaluate trainees and incorporate feedback for program improvement.
• Manage training paperwork and completion verification.
• Travel to Lumicera/Navitus locations as needed.
• Ensure training complies with accreditation, policies, and regulations.
• Keep training resources current and clear.

Skills

Training development

Adult learning

Evaluation methodologies

Lumicera operations experience

Customer care experience

MS Office proficiency

Virtual meeting platforms

Compliance program objectives

Team collaboration

Education

Associates or Bachelor’s degree

Tools

RxVector

Lighthouse

NaviClaim

Compass

Job description

Lumicera Health Services seeks a Supervisor, Training and Development to design, deliver, and continuously improve training programs for our pharmacy operations team. The role focuses on adult learning principles and measuring training impact through quality metrics and retention.

The successful candidate will collaborate with operations, quality and leadership to enhance the organization’s training capabilities and ensure compliance with federal and state regulations.