Remote Training & Development Supervisor

Lumicera; Columbus (OH); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

401K match

Job summary

Lumicera Health Services seeks a Supervisor, Training and Development to design, deliver and continuously improve training across the organization. The role focuses on adult learning, coaching, and cross-functional partnership to提升 performance in pharmacy operations.

The successful candidate will develop engaging training materials, oversee new-hire and ongoing programs, and ensure compliance with regulations while collaborating with operations, quality, and leadership teams.

Qualifications

• Associates or bachelor’s degree required.
• Experience in hands-on training, course development and delivery, adult learning, and evaluation methodologies.
• 2-years’ experience within Lumicera operations, previous job experience as a successful customer care specialist or other experience in a quality-oriented position preferred.
• Intermediate to expert knowledge of MS Office Suite and Virtual meeting platforms preferred.
• Participate in, adhere to, and support compliance program objectives.

Responsibilities

• Plan, create, develop and facilitate training manuals, learning modules, and course materials for new employees and existing employees.
• Ensure essential resources have documentation and effective utilization by employees; including RxVector, Lighthouse, NaviClaim, Compass, phone technology and others as determined.
• Periodic reporting of quality metrics and quality monitoring of trainees for up to one year after training and driver of new operations employee success rate.
• Assist in establishing mentoring and conducting peer-to-peer quality review and auditing.
• Deliver training to employees using a variety of instructional techniques.
• Review, survey and evaluate trainees and overall team on knowledge retention, gaps and enhancements; incorporate and implement feedback into training program and Trainer’s personal growth.
• Manage the paperwork and verification of training requirements and completion.
• Flexibility to accommodate needs of a department with multiple locations. Position may include travel to other Lumicera/Navitus locations.
• Ensure training programs meet compliance with accreditation requirements, pharmacy policies and procedures, and Federal and State regulations.
• Ensure resources available to staff are current and clear through regular maintenance.
• Other duties as assigned.

Skills

Supervisory experience

Adult learning

Coaching

MS Office

Virtual meetings

Education

Associates degree

Bachelor's degree

Tools

RxVector

Lighthouse

NaviClaim

Compass

Job description

Lumicera Health Services seeks a Supervisor, Training and Development to design, deliver and continuously improve training across the organization. The role focuses on adult learning, coaching, and cross-functional partnership to提升 performance in pharmacy operations.

The successful candidate will develop engaging training materials, oversee new-hire and ongoing programs, and ensure compliance with regulations while collaborating with operations, quality, and leadership teams.