Remote Training & Development Supervisor

Lumicera; Atlanta (GA); Presencial; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off 20 days

Parental leave 4 weeks

9 holidays

401K match up to 5%

Descripción de la vacante

Lumicera Health Services seeks a Supervisor, Training and Development to lead the creation and delivery of training programs across the organization. You will partner with operations, quality, and leadership to enhance onboarding and ongoing development, driving consistency and effectiveness in performance.

The role requires 2–3 years of supervisory experience, strong knowledge of adult learning principles, and the ability to coach employees while ensuring compliance with regulations.

Formación

• Associates or bachelor’s degree required.
• 2-years’ experience within Lumicera operations, previous job experience as a successful customer care specialist or other experience in a quality-oriented position preferred.
• Demonstrated experience in hands-on training, course development and delivery, adult learning, and evaluation methodologies.
• Intermediate to expert knowledge of MS Office Suite and Virtual meeting platforms preferred.
• The ability to consistently interact cooperatively and respectfully with other employees.
• Participate in, adhere to, and support compliance program objectives.

Responsabilidades

• Plan, create, develop and facilitate training manuals, learning modules, and course materials for new employees and existing employees.
• Ensure essential resources have appropriate documentation and effective utilization by employees; including RxVector, Lighthouse, NaviClaim, Compass, phone technology and others as determined.
• Periodic reporting of quality metrics and quality monitoring of trainees for up to one year after training and driver of new operations employee success rate.
• Assist in establishing mentoring and conducting peer-to-peer quality review and auditing.
• Deliver training to employees using a variety of instructional techniques.
• Review, survey and evaluate trainees and overall team on knowledge retention, gaps and enhancements; incorporate and implement feedback into training program and Trainer’s personal growth.
• Manage the paperwork and verification of training requirements and completion.
• Flexibility to accommodate needs of a department with multiple locations. Position may include travel to other Lumicera/Navitus locations.
• Ensure training programs meet compliance with accreditation requirements, pharmacy policies and procedures, and Federal and State regulations.
• Ensure resources available to staff are current and clear through regular maintenance.
• Other duties as assigned.

Conocimientos

Training delivery

Adult learning

Coaching

Cross-team collaboration

Documentation

Educación

Associates degree

Bachelor's degree

Herramientas

MS Office

Virtual meeting platforms

Descripción del empleo

Lumicera Health Services seeks a Supervisor, Training and Development to lead the creation and delivery of training programs across the organization. You will partner with operations, quality, and leadership to enhance onboarding and ongoing development, driving consistency and effectiveness in performance.

The role requires 2–3 years of supervisory experience, strong knowledge of adult learning principles, and the ability to coach employees while ensuring compliance with regulations.