Remote Training & Development Supervisor

Lumicera; Saint Paul (MN); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

20 days paid time off

4 weeks parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan

Professional Membership assistance

Referral Bonus Program – up to $750

Job summary

Lumicera Health Services is seeking a Supervisor, Training and Development to lead the creation and delivery of training programs across the organization. The role emphasizes adult learning principles and hands-on coaching to elevate performance in pharmacy operations.

You will partner with operations, quality and leadership to assess needs, develop interactive modules, and measure effectiveness. Travel to Lumicera/Navitus locations may be required, and you will own documentation, reporting, and

Qualifications

• Associates or bachelor’s degree required.
• Demonstrated experience in hands‑on training, course development and delivery, adult learning, and evaluation methodologies.
• 2-years’ experience within Lumicera operations, previous job experience as a successful customer care specialist or other experience in a quality‑oriented position preferred.
• Intermediate to expert knowledge of MS Office Suite and Virtual meeting platforms preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Plan, create, develop and facilitate training manuals, learning modules, and course materials for new employees and existing employees.
• Ensure essential resources have appropriate documentation and effective utilization by employees; including RxVector, Lighthouse, NaviClaim, Compass, phone technology and others as determined.
• Periodic reporting of quality metrics and quality monitoring of trainees for up to one year after training and driver of new operations employee success rate.
• Assist in establishing mentoring and conducting peer-to-peer quality review and auditing.
• Deliver training to employees using a variety of instructional techniques.
• Review, survey and evaluate trainees and overall team on knowledge retention, gaps and enhancements; incorporate and implement feedback into training program and Trainer’s personal growth.
• Manage the paperwork and verification of training requirements and completion.
• Flexibility to accommodate needs of a department with multiple locations. Position may include travel to other Lumicera/Navitus locations.
• Ensure training programs meet compliance with accreditation requirements, pharmacy policies and procedures, and Federal and State regulations.
• Ensure resources available to staff are current and clear through regular maintenance.
• Other duties as assigned.

Skills

Training delivery

Adult learning

Coaching

Cross-team collaboration

Interpersonal skills

Compliance awareness

Education

Associate or Bachelor’s degree

Tools

MS Office Suite

Virtual meeting platforms

Job description

Lumicera Health Services is seeking a Supervisor, Training and Development to lead the creation and delivery of training programs across the organization. The role emphasizes adult learning principles and hands-on coaching to elevate performance in pharmacy operations.

You will partner with operations, quality and leadership to assess needs, develop interactive modules, and measure effectiveness. Travel to Lumicera/Navitus locations may be required, and you will own documentation, reporting, and