Remote Training & Development Supervisor

Lumicera; Raleigh (NC); Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

Paid time off 20 days

Parental leave 4 weeks

9 paid holidays

401K company match 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan

Professional Membership assistance

Referral Bonus Program - up to $750

Job summary

Lumicera Health Services is seeking a Supervisor, Training and Development to lead the design and delivery of workforce training across the organization. You will develop programs, coach teams, and partner with operations, quality, and leadership to improve performance and compliance.

The role requires 2–3 years of supervisory experience, familiarity with adult learning, and the ability to deliver training across channels.

Qualifications

• Associates or bachelor's degree required.
• Hands-on training, course development and delivery, adult learning, and evaluation methodologies.
• 2-years' experience within Lumicera operations, previous job experience as a successful customer care specialist or other experience in a quality-oriented position preferred.
• Intermediate to expert knowledge of MS Office Suite and Virtual meeting platforms preferred.
• Participate in, adhere to, and support compliance program objectives.
• Ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Plan, create, develop and facilitate training manuals, learning modules, and course materials for new employees and existing employees.
• Ensure essential resources have appropriate documentation and effective utilization by employees; including RxVector, Lighthouse, NaviClaim, Compass, phone technology and others as determined.
• Periodic reporting of quality metrics and quality monitoring of trainees for up to one year after training and driver of new operations employee success rate.
• Deliver training to employees using a variety of instructional techniques.
• Review, survey and evaluate trainees and overall team on knowledge retention, gaps and enhancements; incorporate and implement feedback into training program and Trainer's personal growth.
• Manage the paperwork and verification of training requirements and completion.
• Flexibility to accommodate needs of a department with multiple locations. Position may include travel to other Lumicera/Navitus locations.
• Ensure training programs meet compliance with accreditation requirements, pharmacy policies and procedures, and Federal and State regulations.
• Ensure resources available to staff are current and clear through regular maintenance.
• Other duties as assigned.

Skills

Hands-on training

Course development

Adult learning

Evaluation methodologies

Education

Associates or bachelor's degree

Tools

MS Office Suite

Virtual meeting platforms

Job description

Lumicera Health Services is seeking a Supervisor, Training and Development to lead the design and delivery of workforce training across the organization. You will develop programs, coach teams, and partner with operations, quality, and leadership to improve performance and compliance.

The role requires 2–3 years of supervisory experience, familiarity with adult learning, and the ability to deliver training across channels.