Remote Training & Development Specialist, Virtual Care

Planned Parenthood North Central States; Nebraska; Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Virtual primary care benefits

Paid time off

401(k) retirement plan

Education reimbursement

Holiday and leave benefits

Volunteer PTO

Employee discounts

Job summary

Planned Parenthood North Central States is seeking a Training and Development Specialist for Virtual Care, working remotely within MN, IA, and NE. You will lead the day-to-day operations of the Patient Services Training Program, delivering training in classroom and practical settings.

Responsibilities include developing curricula for new initiatives, coordinating training schedules for Associate I & II, collaborating with management and quality teams, and continually updating the program to meet

Qualifications

• 3+ years in fast-paced customer experience.
• Experience in health care setting, including scheduling.
• Experience training and supporting new employees and programs.
• Strong problem-solving and communication in customer interactions.
• Proficient with multiple computer programs, including Microsoft Word and PowerPoint.

Responsibilities

• Responsible for the day-to-day operations of the Patient Services Training Program.
• Delivers new and ongoing training in both classroom and practical settings.
• Builds and maintains training schedules for new Associate Is and IIs.
• Collaborate with the Management and Associate II teams to deliver a comprehensive, effective training experience for new staff.
• Oversees logistics and planning for training established staff on new initiatives, services, and organizational changes.
• Reviews and updates training curriculum.
• Collaborates with Management and Quality Monitoring staff to maintain an effective and up to date training program.
• Assesses the effectiveness of the Patient Services Training Program regularly and adjust and/or provides recommendations as appropriate.
• Participates in workgroups to ensure consistency and collaboration across Health Services.
• Expert in all Patient Services Associate I & II Essential Functions and Responsibilities.
• Committed to collaborating in a diverse organization through equitable practices and an inclusive culture.
• Works a minimum of 8 hours per month in the PSA role

Skills

Customer experience

Healthcare setting experience

Training & onboarding

Communication skills

Tech literacy

Tools

Microsoft Word

PowerPoint

Job description

Planned Parenthood North Central States is seeking a Training and Development Specialist for Virtual Care, working remotely within MN, IA, and NE. You will lead the day-to-day operations of the Patient Services Training Program, delivering training in classroom and practical settings.

Responsibilities include developing curricula for new initiatives, coordinating training schedules for Associate I & II, collaborating with management and quality teams, and continually updating the program to meet