Remote Training & Development Specialist – Virtual Care

Planned Parenthood North Central States; Des Moines (IA); Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Virtual primary care

PTO & holidays

403(b) retirement fund

Paid Parental Leave

Employee discounts

Job summary

Planned Parenthood North Central States is seeking a Training & Development Specialist - Virtual Care to manage the day-to-day operations of the Patient Services Training Program. This remote role supports the Patient Services team with practical and classroom training, curriculum development, and coordination of new initiatives.

You will collaborate with management to maintain an up-to-date training program, promote an inclusive culture, and advocate for the organization's mission of

Qualifications

• 3+ years fast-paced customer experience
• Experience in health care setting, including appointment scheduling
• Experience effectively training and supporting new employees including experience developing strategies and implementing programs that enhance organizational effectiveness.
• Experience with problem-solving through effective communication in customer interactions
• Technology skills, including typing skills, the ability to navigate multiple computer programs and websites at once
• Working knowledge of technology necessary to perform job function, including Microsoft Word, PowerPoint

Responsibilities

• Responsible for the day-to-day operations of the Patient Services Training Program
• Delivers new and ongoing training in both classroom and practical settings
• Builds and maintains training schedules for new Associate Is and IIs
• Collaborate with the Management and Associate II teams to deliver a comprehensive, effective training experience for new staff
• Oversees logistics and planning for training established staff on new initiatives, services, and organizational changes
• Reviews and updates training curriculum
• Develop new training curriculum
• Collaborates with Management and Quality Monitoring staff to maintain an effective and up to date training program
• Assesses the effectiveness of the Patient Services Training Program regularly and adjusts and/or provides recommendations as appropriate
• Participates in workgroups to ensure consistency and collaboration across Health Services
• Expert in all Patient Services Associate I & II Essential Functions and Responsibilities
• Committed to collaborating in a diverse organization through equitable practices and an inclusive culture.
• Works a minimum of 8 hours per month in the PSA role

Skills

Customer experience

Healthcare experience

Training delivery

Curriculum development

Communication skills

Technology literacy

Typing and multitasking

Appointment scheduling

Tools

MS Word

PowerPoint

Job description

Planned Parenthood North Central States is seeking a Training & Development Specialist - Virtual Care to manage the day-to-day operations of the Patient Services Training Program. This remote role supports the Patient Services team with practical and classroom training, curriculum development, and coordination of new initiatives.

You will collaborate with management to maintain an up-to-date training program, promote an inclusive culture, and advocate for the organization's mission of