Remote Training & Development Specialist – Virtual Care

Planned Parenthood North Central States; Minnesota; Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Free virtual primary care

Flexible spending account

Life Insurance

Continued Education Reimbursement

401(k) retirement plan

Paid holidays and floating holidays

Employee discounts

Job summary

Planned Parenthood North Central States is seeking a Training and Development Specialist for Virtual Care, working remotely within MN, IA, NE. The role delivers training to the Patient Services team, develops curricula, and coordinates programs aligned with our mission of affirming reproductive health and freedom.

You will collaborate with management, provide classroom and practical training, and manage scheduling and logistics for ongoing staff development in a fast-paced health care

Qualifications

• 3+ years fast-paced customer experience.
• Experience in health care setting, including appointment scheduling.
• Experience training and supporting new employees including experience developing strategies and implementing programs that enhance organizational effectiveness.
• Experience with problem-solving through effective communication in customer interactions.
• Technology skills, including typing skills, the ability to navigate multiple computer programs and websites at once.
• Working knowledge of Microsoft Word, PowerPoint.

Responsibilities

• Oversee day-to-day operations of the Patient Services Training Program.
• Deliver new and ongoing training in both classroom and practical settings.
• Builds and maintains training schedules for new Associate IIs.
• Collaborate with Management and Associate II teams to deliver a comprehensive, effective training experience for new staff.
• Oversees logistics and planning for training established staff on new initiatives, services, and organizational changes.
• Reviews and updates training curriculum; develop new training curriculum.
• Collaborates with Management and Quality Monitoring staff to maintain an effective training program.
• Assesses the effectiveness of the Patient Services Training Program regularly and provides recommendations.

Skills

Customer service

Training experience

MS Word

PowerPoint

Tech literacy

Communication

Job description

Planned Parenthood North Central States is seeking a Training and Development Specialist for Virtual Care, working remotely within MN, IA, NE. The role delivers training to the Patient Services team, develops curricula, and coordinates programs aligned with our mission of affirming reproductive health and freedom.

You will collaborate with management, provide classroom and practical training, and manage scheduling and logistics for ongoing staff development in a fast-paced health care