Remote Virtual Care Training & Curriculum Lead

Planned Parenthood North Central States; Iowa Center (IA); Remote; USD 34.000 - 48.000; Vollzeit

Zusammenfassung

Planned Parenthood North Central States seeks a Training & Development Specialist – Virtual Care to support the Patient Services team. This remote, full-time role delivers training in practical and classroom settings and develops curricula for new initiatives and services.

Under supervision of the Manager of Training & Development and the Patient Services Manager, you will maintain an up-to-date program, collaborate with management, and advocate our mission of affirming reproductive health and

Qualifikationen

• 3+ years fast-paced customer experience.
• Experience in health care setting, including appointment scheduling.
• Experience effectively training and supporting new employees including experience developing strategies and implementing programs that enhance organizational effectiveness.
• Experience with problem-solving through effective communication in customer interactions.
• Technology skills, including typing skills, the ability to navigate multiple computer programs and websites at once.
• Working knowledge of Microsoft Word, PowerPoint.

Aufgaben

• Responsible for the day-to-day operations of the Patient Services Training Program.
• Delivers new and ongoing training in both classroom and practical settings.
• Builds training schedules for new Associates I and II.
• Collaborate with the Management and Associate II teams to deliver a comprehensive, effective training experience for new staff.
• Oversees logistics and planning for training on new initiatives, services, and organizational changes.
• Reviews and updates training curriculum.
• Develop new training curriculum.
• Collaborates with Management and Quality Monitoring staff to maintain an effective and up to date training program.
• Assess the effectiveness of the Patient Services Training Program regularly and adjusts and/or provides recommendations as appropriate.
• Participates in workgroups

Kenntnisse

Customer experience

Training others

Problem solving

Team collaboration

Microsoft Word

PowerPoint

Tools

Microsoft Word

PowerPoint

Jobbeschreibung

Planned Parenthood North Central States seeks a Training & Development Specialist – Virtual Care to support the Patient Services team. This remote, full-time role delivers training in practical and classroom settings and develops curricula for new initiatives and services.

Under supervision of the Manager of Training & Development and the Patient Services Manager, you will maintain an up-to-date program, collaborate with management, and advocate our mission of affirming reproductive health and