Training and Development Specialist - Virtual Care - Remote within MN, IA, NE

Planned Parenthood North Central States; Iowa Center (IA); Remote; USD 34,000 - 48,000; Full time

Job summary

Planned Parenthood North Central States seeks a Training & Development Specialist – Virtual Care to support the Patient Services team. This remote, full-time role delivers training in practical and classroom settings and develops curricula for new initiatives and services.

Under supervision of the Manager of Training & Development and the Patient Services Manager, you will maintain an up-to-date program, collaborate with management, and advocate our mission of affirming reproductive health and

Qualifications

• 3+ years fast-paced customer experience.
• Experience in health care setting, including appointment scheduling.
• Experience effectively training and supporting new employees including experience developing strategies and implementing programs that enhance organizational effectiveness.
• Experience with problem-solving through effective communication in customer interactions.
• Technology skills, including typing skills, the ability to navigate multiple computer programs and websites at once.
• Working knowledge of Microsoft Word, PowerPoint.

Responsibilities

• Responsible for the day-to-day operations of the Patient Services Training Program.
• Delivers new and ongoing training in both classroom and practical settings.
• Builds training schedules for new Associates I and II.
• Collaborate with the Management and Associate II teams to deliver a comprehensive, effective training experience for new staff.
• Oversees logistics and planning for training on new initiatives, services, and organizational changes.
• Reviews and updates training curriculum.
• Develop new training curriculum.
• Collaborates with Management and Quality Monitoring staff to maintain an effective and up to date training program.
• Assess the effectiveness of the Patient Services Training Program regularly and adjusts and/or provides recommendations as appropriate.
• Participates in workgroups

Skills

Customer experience

Training others

Problem solving

Team collaboration

Microsoft Word

PowerPoint

Tools

Microsoft Word

PowerPoint

Job description

Planned Parenthood North Central States

Minnesota, Iowa, Nebraska, North Dakota, South Dakota

Training and Development Specialist – Virtual Care –Remote within MN, IA, NE

Pay: The anticipated salary range for this position is $25-$35 per hour per year, depending on experience and qualifications. Compensation is determined based on a variety of factors, including relevant work experience, the skills required for the role, internal equity, market competitiveness, and budget considerations. We are committed to ensuring fair and competitive pay for all employees
Schedule: Full-time, 40 hours per week
Shift times: Approximately Monday-Friday, 9am – 5pm. Some evenings are expected.
Location: Remote
Job type: Hourly/ Non-Exempt
Union Membership: This position is represented by SEIU.
Questions? Contact .

We are unable to hire remote employees working from the following states: Alabama, California, Delaware, Indiana, Kentucky, Maryland, Michigan, Missouri, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Texas, Washington, or West Virginia.

Job Summary:

Under the direct supervision of the Manager of Training & Development and the general supervision of the Patient Services Manager, the Training & Development Specialist – Virtual Care is responsible for the day-to-day operations of the Training Program for the Patient Services team. The Training & Development Specialist – Virtual Care delivers training to the Patient Services team in practical and classroom settings. Develop curriculum and coordinates training on new initiatives and services. Collaborates with Management and Quality Monitoring staff to maintain an effective and up to date training program to meet established goals. The Training & Development Specialist – Virtual Care is an advocate in implementing our mission of “Affirming the human right to reproductive health and freedom.” They may perform other related duties as assigned.

Benefits and Perks:

We offer a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance with equity-based premium tiers
• Free, virtual primary care for all employees enrolled in a medical plan:
  • NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations). Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!
  • HealthiestYou – Virtual Care for employees outside of NICE Healthcare’s network.
• Proximal Health – Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
• Employee Assistance Program
• Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
• Flex Spending Account
• Life Insurance
• Eligibility for Federal Student Loan Forgiveness
• Paid time off: PTO starting at .05769 accrual rate per hour worked.
• 8 hours volunteer paid time off annually.
• 8 paid federal holidays & 2 paid floating holidays.
• 403(b) retirement fund
• 8 weeks Paid Parental Leave
• Pet Insurance
• Bereavement Leave
• Earned Extended Leave
• Free subscription to Headspace App
• Time off to vote
• Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.

We also offer:

• Start date
• Comprehensive paid training for all health services positions & flexibility with hours per week during training. Training includes classroom, mock clinic, and shadowing shifts.
• Shift differentials:
  • $1.50/hour (weekend), $3.00/hour (evening), $2.00/hour (Bilingual)

Minimum Qualifications:

• 3+ years fast-paced customer experience
• Experience in health care setting, including appointment scheduling
• Experience effectively training and supporting new employees including experience developing strategies and implementing programs that enhance organizational effectiveness.
• Experience with problem-solving through effective communication in customer interactions
• Technology skills, including typing skills, the ability to navigate multiple computer programs and websites at once
• Working knowledge of technology necessary to perform job function, including Microsoft Word, PowerPoint

Your Day-to-Day Responsibilities:

• Responsible for the day-to-day operations of the Patient Services Training Program
• Delivers new and ongoing training in both classroom and practical settings
• Builds and maintains training schedules for new Associate Is and IIs
• Collaborate with the Management and Associate II teams to deliver a comprehensive, effective training experience for new staff
• Oversees logistics and planning for training established staff on new initiatives, services, and organizational changes
• Reviews and updates training curriculum
• Develop new training curriculum
• Collaborates with Management and Quality Monitoring staff to maintain an effective and up to date training program
• Assess the effectiveness of the Patient Services Training Program regularly and adjusts and/or provides recommendations as appropriate
• Participates in workgroups