Remote Training & Development Specialist, Virtual Care

Planned Parenthood; Iowa; À distance; USD 34 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

Free virtual primary care

Flexible Spending Account

Life Insurance

Paid time off

8 weeks Paid Parental Leave

Holiday pay

Résumé du poste

Planned Parenthood North Central States is seeking a Training & Development Specialist – Virtual Care to lead the day-to-day operations of the Patient Services Training Program. You will deliver training in classroom and practical settings and develop curricula for new initiatives and services across remote teams.

You will collaborate with management, ensure effective training for new staff, and continuously update curricula while supporting a mission to affirm reproductive health access.

Qualifications

• 3+ years fast-paced customer experience
• Experience in health care setting, including appointment scheduling
• Experience effectively training and supporting new employees including experience developing strategies and implementing programs that enhance organizational effectiveness
• Experience with problem-solving through effective communication in customer interactions
• Technology skills, including typing skills, the ability to navigate multiple computer programs and websites at once
• Working knowledge of technology necessary to perform job function, including Microsoft Word, PowerPoint

Responsabilités

• Responsible for the day-to-day operations of the Patient Services Training Program
• Delivers new and ongoing training in both classroom and practical settings
• Builds and maintains training schedules for new Associate Is and IIs
• Collaborate with the Management and Associate II teams to deliver a comprehensive, effective training experience for new staff
• Oversees logistics and planning for training established staff on new initiatives, services, and organizational changes
• Reviews and updates training curriculum
• Develop new training curriculum
• Collaborates with Management and Quality Monitoring staff to maintain an effective and up to date training program
• Assesses the effectiveness of the Patient Services Training Program regularly and adjusts and/or provides recommendations as appropriate
• Participates in workgroups to ensure consistency and collaboration across Health Services
• Expert in all Patient Services Associate I & II Essential Functions and Responsibilities
• Committed to collaborating in a diverse organization through equitable practices and an inclusive culture
• Works a minimum of 8 hours per month in the PSA role

Outils

Microsoft Word

PowerPoint

Description du poste

Planned Parenthood North Central States is seeking a Training & Development Specialist – Virtual Care to lead the day-to-day operations of the Patient Services Training Program. You will deliver training in classroom and practical settings and develop curricula for new initiatives and services across remote teams.

You will collaborate with management, ensure effective training for new staff, and continuously update curricula while supporting a mission to affirm reproductive health access.