Remote Tivoli Support Engineer - L2/L3 RCA

NTT DATA, Inc.; Livonia (MI); Remote; USD 87,000 - 163,000; Full time

Job summary

NTT DATA is seeking an IBM Tivoli Support Engineer to join our team in a remote capacity servicing Livonia, Michigan. The role focuses on L2/L3 production support for IBM Tivoli applications, monitoring services, and rapid incident resolution.

You will write scripts (Shell/Python) for automation and collaborate with database and network teams to ensure optimal Tivoli performance. The ideal candidate brings 6+ years of administration and troubleshooting experience, strong command-line skills, and

Qualifications

• 6+ years in administration, configuration, monitoring and troubleshooting.
• Strong command-line and system troubleshooting.
• Experience with IBM Tivoli Netcool Omnibus and Tivoli monitoring.
• Proficiency in shell scripting (Bash/Korn).
• Knowledge of SQL, TCP/IP, DNS and network troubleshooting.

Responsibilities

• L2/L3 production support for IBM Tivoli applications and components.
• Monitor Tivoli services, agents, servers, jobs, alerts, and system health.
• Troubleshoot Tivoli application/service failures and connectivity issues.
• Perform Tivoli service start/stop, configuration changes, agent maintenance, and health checks.
• Investigate alerts and production incidents using application and OS logs.
• Perform root cause analysis (RCA) for recurring or critical incidents.
• Support installation, configuration, patching, upgrades, and maintenance activities.
• Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory.
• Write and maintain Shell/Python scripts for monitoring, health checks, log analysis, and operational automation.
• Coordinate with IBM/vendor support for complex product issues.

Skills

L2/L3 production support

Shell scripting

Python scripting

Database troubleshooting

Networking troubleshooting

Education

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.

Tools

IBM Netcool Omnibus

Tivoli monitoring

SQL

Job description

NTT DATA is seeking an IBM Tivoli Support Engineer to join our team in a remote capacity servicing Livonia, Michigan. The role focuses on L2/L3 production support for IBM Tivoli applications, monitoring services, and rapid incident resolution.

You will write scripts (Shell/Python) for automation and collaborate with database and network teams to ensure optimal Tivoli performance. The ideal candidate brings 6+ years of administration and troubleshooting experience, strong command-line skills, and