Remote Tivoli Support Engineer (L2/L3) | Automation & RCA

NTT DATA, Inc.; Oregon; Hybrid; USD 87,000 - 163,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Life Insurance

AD&D Insurance

Disability insurance

Paid time off

Employee assistance program

401k with company match

Voluntary benefits

Job summary

NTT DATA is seeking an IBM Tivoli Support Engineer - REMOTE to join our team. The role focuses on L2/L3 production support for Tivoli services, monitoring, troubleshooting, and incident management across Linux/Unix environments.

Candidates will write automation scripts in Shell/Python, coordinate with IBM/vendor support, and contribute to runbooks and SOPs. A Bachelor's degree in CS/IT/Engineering and strong Tivoli experience are required.

Qualifications

• Experience with IBM Tivoli Administration and ITSM processes.
• Strong Linux/Unix troubleshooting and scripting abilities.
• Familiarity with network, database connectivity and SQL basics.
• Bachelor's degree in CS/IT/Engineering or related field.

Responsibilities

• Provide L2/L3 production support for Tivoli services and agents.
• Monitor Tivoli components, jobs, alerts and system health.
• Troubleshoot Tivoli application failures and connectivity issues.
• Develop Shell/Python scripts for monitoring and automation.
• Coordinate with IBM/vendor support for complex issues.
• Maintain runbooks, SOPs and knowledge articles.

Skills

IBM Tivoli Administration

Linux/Unix

Shell scripting

Python scripting

Database/SQL basics

Networking basics

Education

Bachelor's Degree in Computer Science / IT / Engineering

Tools

IBM Tivoli Netcool Omnibus

Job description

NTT DATA is seeking an IBM Tivoli Support Engineer - REMOTE to join our team. The role focuses on L2/L3 production support for Tivoli services, monitoring, troubleshooting, and incident management across Linux/Unix environments.

Candidates will write automation scripts in Shell/Python, coordinate with IBM/vendor support, and contribute to runbooks and SOPs. A Bachelor's degree in CS/IT/Engineering and strong Tivoli experience are required.