IBM Tivoli Support Engineer - REMOTE

NTT DATA Services; Livonia (MI); À distance; USD 87 000 - 163 000; Plein temps

Résumé du poste

NTT DATA is seeking an IBM Tivoli Support Engineer to join our team in a remote capacity servicing Livonia, Michigan. The role focuses on L2/L3 production support for IBM Tivoli applications, monitoring services, and rapid incident resolution.

You will write scripts (Shell/Python) for automation and collaborate with database and network teams to ensure optimal Tivoli performance. The ideal candidate brings 6+ years of administration and troubleshooting experience, strong command-line skills, and

Qualifications

• 6+ years in administration, configuration, monitoring and troubleshooting.
• Strong command-line and system troubleshooting.
• Experience with IBM Tivoli Netcool Omnibus and Tivoli monitoring.
• Proficiency in shell scripting (Bash/Korn).
• Knowledge of SQL, TCP/IP, DNS and network troubleshooting.

Responsabilités

• L2/L3 production support for IBM Tivoli applications and components.
• Monitor Tivoli services, agents, servers, jobs, alerts, and system health.
• Troubleshoot Tivoli application/service failures and connectivity issues.
• Perform Tivoli service start/stop, configuration changes, agent maintenance, and health checks.
• Investigate alerts and production incidents using application and OS logs.
• Perform root cause analysis (RCA) for recurring or critical incidents.
• Support installation, configuration, patching, upgrades, and maintenance activities.
• Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory.
• Write and maintain Shell/Python scripts for monitoring, health checks, log analysis, and operational automation.
• Coordinate with IBM/vendor support for complex product issues.

Connaissances

L2/L3 production support

Shell scripting

Python scripting

Database troubleshooting

Networking troubleshooting

Formation

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.

Outils

IBM Netcool Omnibus

Tivoli monitoring

SQL

Description du poste

We are currently seeking a IBM Tivoli Support Engineer - REMOTE to join our team in Livonia, Michigan (US-MI), United States (US).

Day to Day Responsibilities:

• L2/L3 production support for IBM Tivoli applications and components.
• Monitor Tivoli services, agents, servers, jobs, alerts, and system health.
• Troubleshoot Tivoli application/service failures and connectivity issues.
• Perform Tivoli service start/stop, configuration changes, agent maintenance, and health checks.
• Investigate alerts and production incidents using application and OS logs.
• Perform root cause analysis (RCA) for recurring or critical incidents.
• Support installation, configuration, patching, upgrades, and maintenance activities.
• Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory.
• Write and maintain Shell/Python scripts for monitoring, health checks, log analysis, and operational automation.
• Well versed with IBM Netcool Omnibus, different probes and integration with Tivoli monitoring
• Work with database teams for Tivoli-related database connectivity and performance issues.
• Handle incident/change/problem/service-request tickets using ITSM processes.
• Maintain SOPs, runbooks, operational documentation, and knowledge articles.
• Participate in on‑call/production support and major incident troubleshooting as required.
• Coordinate with IBM/vendor support for complex product issues.

Basic Qualifications

Skill Area

Expected Knowledge 6+ years in the below:

Administration, configuration, monitoring and troubleshooting

Strong command-line and system troubleshooting

Shell Scripting

Bash/Korn shell scripting and automation

Python

Basic-to-intermediate scripting for support automation

Database

SQL fundamentals; DB connectivity and troubleshooting

Networking

TCP/IP, DNS, ports, firewall and connectivity troubleshooting

Education

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $87,352 – 162,875. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here.

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