Remote Networking Field Support Engineer (L2)

NTT DATA, Inc.

Chicago (IL)

Remote

USD 55,000 - 61,000

Full time

17 hours ago

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Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid time off

Employee assistance

Job summary

NTT DATA Services seeks a Networking Service Delivery Field Support Engineer (L2) to join our team in Chicago, IL. This role provides second line remote and onsite technical support to clients and ensures network infrastructure is configured, installed, and operational per requirements.

The ideal candidate holds a Bachelor's degree in IT or Computing with professional networking certifications and practical experience in routing, switching, wireless, and troubleshooting across diverse client

Qualifications

Bachelor's degree in Information Technology or Computing or related.
Professional level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
Moderate level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
Moderate level experience providing remote support in Networking technologies.

Responsibilities

Configure, install, test, and operate client infrastructure onsite.
Ensure equipment is installed and configured to client requirements.
Identify problems and log incidents with detailed information.
Liaise with client IT environments, carriers and colleagues to expedite resolution.
Provide second line remote and onsite technical support to clients.
Follow handover procedures for shift changes to ensure continuity.