IBM Tivoli Support Engineer - REMOTE

NTT DATA, Inc.; Oregon; Hybrid; USD 87,000 - 163,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Life Insurance

AD&D Insurance

Disability insurance

Paid time off

Employee assistance program

401k with company match

Voluntary benefits

Job summary

NTT DATA is seeking an IBM Tivoli Support Engineer - REMOTE to join our team. The role focuses on L2/L3 production support for Tivoli services, monitoring, troubleshooting, and incident management across Linux/Unix environments.

Candidates will write automation scripts in Shell/Python, coordinate with IBM/vendor support, and contribute to runbooks and SOPs. A Bachelor's degree in CS/IT/Engineering and strong Tivoli experience are required.

Qualifications

• Experience with IBM Tivoli Administration and ITSM processes.
• Strong Linux/Unix troubleshooting and scripting abilities.
• Familiarity with network, database connectivity and SQL basics.
• Bachelor's degree in CS/IT/Engineering or related field.

Responsibilities

• Provide L2/L3 production support for Tivoli services and agents.
• Monitor Tivoli components, jobs, alerts and system health.
• Troubleshoot Tivoli application failures and connectivity issues.
• Develop Shell/Python scripts for monitoring and automation.
• Coordinate with IBM/vendor support for complex issues.
• Maintain runbooks, SOPs and knowledge articles.

Skills

IBM Tivoli Administration

Linux/Unix

Shell scripting

Python scripting

Database/SQL basics

Networking basics

Education

Bachelor's Degree in Computer Science / IT / Engineering

Tools

IBM Tivoli Netcool Omnibus

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a IBM Tivoli Support Engineer - REMOTE to join our team in Livonia, Michigan (US-MI), United States (US).

IBM Tivoli Support Engineer / Application Support Engineer

Support Level: L2/L3

Day to Day Responsibilities

• Provide L2/L3 production support
• Monitor Tivoli services, agents, servers, jobs, alerts, and system health.
• Troubleshoot Tivoli application/service failures and connectivity issues.
• Perform Tivoli service start/stop, configuration changes, agent maintenance, and health checks.
• Investigate alerts and production incidents using application and OS logs.
• Perform root cause analysis (RCA) for recurring or critical incidents.
• Support installation, configuration, patching, upgrades, and maintenance activities.
• Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory.
• Write and maintain Shell/Python scripts for monitoring, health checks, log analysis, and operational automation.
• Well versed with IBM Netcool Omnibus, different probes and integration with Tivoli monitoring.
• Work with database teams for Tivoli-related database connectivity and performance issues.
• Handle incident/change/problem/service-request tickets using ITSM processes.
• Maintain SOPs, runbooks, operational documentation, and knowledge articles.
• Participate in on-call / production support and major incident troubleshooting as required.
• Coordinate with IBM/vendor support for complex product issues.

Basic Qualifications

• IBM Tivoli Administration, configuration, monitoring and troubleshooting
• Linux/UnixStrong command-line and system troubleshooting
• Shell ScriptingBash/Korn shell scripting and automation
• PythonBasic-to-intermediate scripting for support automation
• DatabaseSQL fundamentals; DB connectivity and troubleshooting
• NetworkingTCP/IP, DNS, ports, firewall and connectivity troubleshooting

Education: Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.

Compensation & Benefits

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $87,352 – 162,875. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

Location & Work Arrangement

Remote (Livonia, Michigan (US-MI), United States (US)). While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

Company Statement

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs.