Remote Title Specialist: Solve & Streamline Titles

Credit Acceptance Corporation; Lansing (MI); À distance; USD 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

401K match

Adoption assistance

Parental leave

Tuition reimbursement

Medical/dental/vision coverage

Résumé du poste

Credit Acceptance offers a remote Title Specialist role focusing on dealer and customer support to resolve title issues by phone and email. You will verify documents, enforce lien rights, and collaborate with internal teams while maintaining compliant processes.

Ideal candidates have strong customer service experience, problem-solving skills, and proficiency with Microsoft Office; training is virtual with flexible hours, occasional travel may be required.

Qualifications

• Experience as a subject matter expert in a specialized area is required.
• Ability to be primary point of contact for customers to resolve issues.
• Track record of resolving complex process issues with provided information.
• Customer service excellence with timely and accurate responses.

Responsabilités

• Serve as customer-facing contact for dealers, sales, and internal/external customers to resolve title issues.
• Complete business requests and enforce lien requirements within service standards.
• Communicate with dealers, dealerships, DMV, and agencies to obtain documents.
• Document title/lien actions and monitor for compliance with policies.

Connaissances

Customer service

Communication

Problem solving

Microsoft Office

Internet speed

Formation

High school diploma

Outils

Microsoft Outlook

Microsoft Word

Microsoft Excel

Description du poste

Credit Acceptance offers a remote Title Specialist role focusing on dealer and customer support to resolve title issues by phone and email. You will verify documents, enforce lien rights, and collaborate with internal teams while maintaining compliant processes.

Ideal candidates have strong customer service experience, problem-solving skills, and proficiency with Microsoft Office; training is virtual with flexible hours, occasional travel may be required.