Remote Title Specialist — DMV Lien Support

Credit Acceptance Corporation; Austin (TX); Remote; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(K) match

Adoption assistance

Parental leave

Tuition reimbursement

Comprehensive medical/dental/vision

Job summary

Credit Acceptance Corporation is seeking a Title Specialist to provide customer-facing support for dealers, sales, and customers, resolving title issues by phone and email. You will enforce lien processes and document actions while ensuring compliance with policies and legal guidelines.

The role is remote with training Monday–Friday EST and evening shifts. Candidates should have a high school diploma, strong customer service experience, and proficiency with Microsoft Office.

Qualifications

• High school diploma is required.
• Experience as a subject matter expert or primary point of contact for customers.
• Strong problem-solving and decision-making skills.
• Reliable high-speed internet connection (min 15 Mbps).
• Proficiency with Microsoft Office applications.

Responsibilities

• Review and resolve title tasks within service standards.
• Identify missing titles or errors and resolve them.
• Provide title expertise to internal customers.
• Work with internal and external customers to identify solutions for title issues.
• Spend time primarily on the phones to handle inbound and outbound calls.
• Remain compliant with policies, processes and legal guidelines.
• Adhere to attendance as outlined in the department policy.

Skills

Customer service

Phone support

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Credit Acceptance Corporation is seeking a Title Specialist to provide customer-facing support for dealers, sales, and customers, resolving title issues by phone and email. You will enforce lien processes and document actions while ensuring compliance with policies and legal guidelines.

The role is remote with training Monday–Friday EST and evening shifts. Candidates should have a high school diploma, strong customer service experience, and proficiency with Microsoft Office.