Remote Title & Lien Expert | Customer Support

Credit Acceptance Corporation; Town of Texas (WI); Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

401(K) match

Tuition reimbursement

Medical/Dental/Vision coverage

Job summary

Credit Acceptance Corporation is seeking a Title Specialist to work from home with occasional travel to an office. You will handle title and lien requests via phone and email, ensure documentation accuracy, and maintain compliance while delivering excellent customer service to dealers and customers.

Ideal candidates have strong communication skills, a history of resolving complex issues, and experience with Microsoft Office. Training is virtual, with a flexible 8-hour shift schedule EST.

Qualifications

• Customer service experience handling inquiries and resolving issues.
• Ability to communicate clearly with internal and external customers.
• Experience making logical decisions to resolve complex processes.

Responsibilities

• Provide title and lien support to dealers, sales, and customers by phone and email.
• Ensure lien and title requests are completed within service standards.
• Identify missing titles or errors and resolve them.
• Document all title activities accurately and maintain compliance.
• Collaborate with others to provide solutions and improve processes.
• Adhere to attendance policies and schedule requirements.

Skills

Customer service

Phone etiquette

Problem solving

Attention to detail

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Credit Acceptance Corporation is seeking a Title Specialist to work from home with occasional travel to an office. You will handle title and lien requests via phone and email, ensure documentation accuracy, and maintain compliance while delivering excellent customer service to dealers and customers.

Ideal candidates have strong communication skills, a history of resolving complex issues, and experience with Microsoft Office. Training is virtual, with a flexible 8-hour shift schedule EST.