Remote Title & Lien Specialist

Credit Acceptance Corporation; Michigan; Remote; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(K) match

Tuition reimbursement

Comprehensive medical/dental/vision

Job summary

Credit Acceptance Corporation is seeking a remote Title Liaison specialist to support dealers, sales and customers by resolving title issues primarily via phone and email. The role focuses on lien enforcement, document collection, and timely communication to ensure accurate records and compliant processes.

Training is virtual with shifts Monday–Friday EST, and compensation includes an uncapped monthly bonus based on performance, plus a strong benefits package.

Qualifications

• High school diploma required.
• Experience as a subject matter expert in a specialized area.
• Experience as a primary contact for customers to resolve issues.
• Ability to resolve complex process issues with available information.
• Strong customer service with timely responses to inquiries.
• High speed internet (min 15 Mbps).
• Proficiency in Microsoft Office applications.

Responsibilities

• Provide customer facing support for dealers, sales, internal and external customers via phone/email to resolve title issues.
• Accurately complete business requests and enforce vehicle lien on-time.
• Monitor for legal/risk concerns and elevate as needed.
• Communicate with customers, Dealers, Auctions, DMV and agencies to obtain documents.
• Ensure tracking information is accurately documented.
• Be solution oriented and collaborate with others.

Skills

Customer service

Communication

Problem solving

Microsoft Office

Education

High school diploma

Associates degree in business

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Credit Acceptance Corporation is seeking a remote Title Liaison specialist to support dealers, sales and customers by resolving title issues primarily via phone and email. The role focuses on lien enforcement, document collection, and timely communication to ensure accurate records and compliant processes.

Training is virtual with shifts Monday–Friday EST, and compensation includes an uncapped monthly bonus based on performance, plus a strong benefits package.