Remote Title & Lien Specialist

Credit Acceptance Corporation; Houston (TX); Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

401(K) match

Adoption assistance

Parental leave

Tuition reimbursement

Medical/dental/vision coverage

Job summary

Credit Acceptance Corporation is seeking a Title Specialist to serve as the primary contact for dealers, sales, and customers to resolve title issues by phone and email. You will enforce liens and document locations while maintaining service standards.

Responsibilities include reviewing title tasks, identifying missing titles, providing title expertise to internal customers, and ensuring compliance with policies and legal guidelines.

Qualifications

• High school diploma required; associates degree preferred.
• Experience as a subject matter expert in a specialized area.
• Proven ability to resolve customer issues and provide timely responses.
• Ability to make logical decisions and resolve complex process problems.

Responsibilities

• Provide primary contact support for dealers, sales, and customers to resolve title issues.
• Complete title and lien requests accurately and track documents.
• Identify missing titles or errors and resolve them in a regulatory manner.
• Communicate with internal and external parties to obtain needed documents.
• Remain compliant with company policies and attendance requirements.

Skills

Customer service

Communication

Problem solving

Decision making

Time management

Education

High school diploma

Associates degree in business or related field

Tools

Microsoft Office

Job description

Credit Acceptance Corporation is seeking a Title Specialist to serve as the primary contact for dealers, sales, and customers to resolve title issues by phone and email. You will enforce liens and document locations while maintaining service standards.

Responsibilities include reviewing title tasks, identifying missing titles, providing title expertise to internal customers, and ensuring compliance with policies and legal guidelines.