Bilingual Title Specialist (Spanish) Remote

Credit Acceptance Corporation; Michigan; Remote; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) match

Tuition reimbursement

Medical/dental/vision coverage

Adoption assistance

Job summary

Credit Acceptance Corporation is seeking a remote Customer Support Specialist to serve as the primary contact for dealers, sales, and customers and to resolve title and lien issues primarily by phone and email.

The role requires a high school diploma, Spanish fluency, strong problem-solving and decision-making skills, plus proficiency with Microsoft Office; a minimum internet speed and prior call-center experience are valued.

Qualifications

• High school diploma required.
• Fluency in spoken and written Spanish required.
• Experience as a subject matter expert in a specialized area preferred.
• Experience as primary contact for customers to resolve issues and provide support.
• Experience solving complex process issues with provided information.
• Excellent customer service, with timely and accurate responses.
• Fast and reliable internet connection (min 15 Mbps).
• Proficient with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Provide customer-facing, primary point of contact support for dealers, sales, internal and external customers to resolve title issues via phone and email.
• Accurately complete business requests and enforce Credit Acceptance's lien on vehicles.
• Monitor for legal/risk concerns and ensure dealer processes align with company standards.
• Communicate professionally with internal/external customers, Dealers, Auctions, DMVs and agencies to obtain documents or information for title/lien requests.
• Document actions and track title/lien documents accurately.
• Be solution-focused when collaborating with others.

Skills

Spanish language proficiency

Customer service excellence

Primary point of contact

Issue resolution

Decision making

Phone and email communication

High speed internet 15 Mbps

Microsoft Office

Education

Associates degree in business or related field

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Credit Acceptance Corporation is seeking a remote Customer Support Specialist to serve as the primary contact for dealers, sales, and customers and to resolve title and lien issues primarily by phone and email.

The role requires a high school diploma, Spanish fluency, strong problem-solving and decision-making skills, plus proficiency with Microsoft Office; a minimum internet speed and prior call-center experience are valued.