Remote Tip-Line Customer Support Associate

IronMountain Solutions; Troy (AL); Remote; USD 35,000 - 45,000; Full time

Job summary

IronMountain Solutions is looking for a highly motivated Jr Customer Service Representative to join their team remotely. The role entails answering incoming calls, managing online tips, and gathering information related to potential activity. Candidates should have a strong customer-service orientation, excellent communication skills, and proven experience in high-volume environments.

The ideal candidate will be organized and able to multitask, while also adapting quickly when required. A minimum of 3 years of experience in a call center is necessary. Join us to make a difference!

Qualifications

• Proven ability to manage multiple tasks in a high-volume environment.
• Experience resolving complex stakeholder or customer issues.
• Strong analytical, research, and problem-solving skills.

Responsibilities

• Answer and manage incoming calls and online tips from the public.
• Gather and document information related to alleged activity.
• Review tips to determine relevance and appropriate action.

Skills

Customer-service orientation

Attention to detail

Strong organizational skills

Multitasking

Communication skills

Analytical skills

Education

3+ years of call center experience

Tools

Telephony systems

CRMs/ticketing tools

Microsoft Office

Job description

IronMountain Solutions is looking for a highly motivated Jr Customer Service Representative to join their team remotely. The role entails answering incoming calls, managing online tips, and gathering information related to potential activity. Candidates should have a strong customer-service orientation, excellent communication skills, and proven experience in high-volume environments.

The ideal candidate will be organized and able to multitask, while also adapting quickly when required. A minimum of 3 years of experience in a call center is necessary. Join us to make a difference!