Remote Inbound Customer Service Specialist

SC Works; Waynesville (NC); Remote; USD 21,000 - 30,000; Full time

Job summary

IronMountain Solutions is seeking a motivated Jr Customer Service Representative to join a team handling inbound calls and public tips. The role emphasizes accuracy, initiative, and the ability to improve processes.

Candidates should have a proven track record in high-volume customer service and be comfortable working remotely within the US. The position requires strong written and verbal communication, attention to detail, and the ability to work independently while handling multiple tasks.

Qualifications

• 3+ years of experience in a call center or customer service role.
• Associate's degree preferred.
• Experience resolving complex stakeholder or customer issues.
• Proven ability to manage multiple tasks in a high-volume environment.
• Excellent verbal and written communication skills.

Responsibilities

• Answer and manage incoming calls and online tips from the public.
• Gather, clarify, and document information related to alleged criminal or suspicious activity.
• Review and assess tips to determine relevance and appropriate action.
• Conduct basic research using government, law enforcement, and open-source systems.
• Accurately document calls, tips, and findings in government systems.
• Prepare and route reports to the appropriate field offices or agencies.
• Escalate urgent or actionable information to designated personnel as needed.
• Follow established procedures, policies, and data privacy requirements.
• Provide professional, courteous customer service.

Skills

Communication skills

Customer focus

Multitasking

Attention to detail

Problem solving

Education

Associate's degree preferred

Tools

CRM / ticketing tools

Microsoft Office

Telephony systems

Job description

IronMountain Solutions is seeking a motivated Jr Customer Service Representative to join a team handling inbound calls and public tips. The role emphasizes accuracy, initiative, and the ability to improve processes.

Candidates should have a proven track record in high-volume customer service and be comfortable working remotely within the US. The position requires strong written and verbal communication, attention to detail, and the ability to work independently while handling multiple tasks.