Remote Jr. Customer Service Representative - Call Center

IronMountain Solutions, Inc.; Greenville (AL); Remote; USD 32,000 - 46,000; Full time

Job summary

IronMountain Solutions, Inc. is seeking a Jr Customer Service Representative to join a fast-paced team. The role emphasizes urgency, accuracy, and the ability to work independently while improving processes for long-term success.

The position is fully remote but requires within one hour of the PIV office to pickup equipment as needed. The ideal candidate has 3+ years in a call center and strong written and verbal communication skills, with experience using CRMs, telephony systems, and Microsoft

Qualifications

• 3+ years of experience in a call center or customer service role.
• Experience resolving complex stakeholder or customer issues.
• Proven ability to manage multiple tasks in a high-volume environment.
• Strong multitasking and data entry, research, and communication skills.
• Ability to work independently with minimal supervision and follow procedures.

Responsibilities

• Answer and manage incoming calls and online tips from the public.
• Gather, clarify, and document information related to alleged criminal or suspicious activity.
• Review and assess tips to determine relevance and appropriate action.
• Conduct basic research using government, law enforcement, and open-source systems.
• Document calls, tips, and findings in government systems.
• Prepare and route reports to the appropriate field offices or agencies.
• Escalate urgent or actionable information to designated personnel as needed.
• Follow established procedures, policies, and data privacy requirements.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Independent work

Active listening

Problem solving

Data entry

Tools

CRMs/ticketing tools

Microsoft Office

Telephony systems

Job description

IronMountain Solutions, Inc. is seeking a Jr Customer Service Representative to join a fast-paced team. The role emphasizes urgency, accuracy, and the ability to work independently while improving processes for long-term success.

The position is fully remote but requires within one hour of the PIV office to pickup equipment as needed. The ideal candidate has 3+ years in a call center and strong written and verbal communication skills, with experience using CRMs, telephony systems, and Microsoft