Remote Tip-Line & Call Center Specialist

IronMountain Solutions; Thomasville (NC); Remote; USD 35,000 - 50,000; Full time

Job summary

IronMountain Solutions seeks a highly motivated Jr Customer Service Representative for a fully remote position. The successful candidate will manage calls and online tips, ensuring meticulous documentation and resolution of customer issues. This role requires strong multitasking abilities, excellent communication, and proactive problem-solving skills.

Applicants should have 3+ years call center experience and a customer service orientation. The role is designed for those who thrive in a fast-paced environment while maintaining attention to detail.

Qualifications

• Experience resolving complex stakeholder or customer issues.
• Proven ability to manage multiple tasks in a high-volume environment.
• Strong verbal and written communication skills.
• Strong analytical, research, and problem-solving skills.

Responsibilities

• Answer and manage incoming calls and online tips from the public.
• Gather and document information related to alleged criminal or suspicious activity.
• Conduct basic research using government and law enforcement systems.
• Accurately document calls and findings in government systems.

Skills

Customer service orientation

Attention to detail

Multitasking

Communication skills

Analytical skills

Problem-solving

Education

3+ years of experience in a call center

Tools

Telephony systems

CRMs/ticketing tools

Microsoft Office

Job description

IronMountain Solutions seeks a highly motivated Jr Customer Service Representative for a fully remote position. The successful candidate will manage calls and online tips, ensuring meticulous documentation and resolution of customer issues. This role requires strong multitasking abilities, excellent communication, and proactive problem-solving skills.

Applicants should have 3+ years call center experience and a customer service orientation. The role is designed for those who thrive in a fast-paced environment while maintaining attention to detail.