Remote Inbound Call Center Associate

IronMountain Solutions, Inc.; Oregon; Hybrid; USD 21,000 - 33,000; Full time

Job summary

IronMountain Solutions, Inc. is seeking an inbound call center representative to handle public inquiries remotely. The role demands a strong customer-service orientation, meticulous data handling, and the ability to work independently in a high-volume environment.

You will manage calls, document information, and support privacy-compliant processes. The position requires 3+ years in a call center, excellent verbal and written communication, and experience with documentation and reporting.

Qualifications

• 3+ years of experience in a call center.
• Strong verbal and written communication skills required.
• Ability to manage multiple tasks in a high-volume environment.
• Comfortable working with diverse stakeholders across varying backgrounds.
• Experience resolving customer issues and providing professional service.

Responsibilities

• Answer and manage incoming calls and online tips from the public.
• Gather, clarify, and document information related to alleged criminal or suspicious activity.
• Review and assess tips to determine relevance and appropriate action.
• Conduct basic research using government, law enforcement, and open-source systems.
• Accurately document calls, tips, and findings in government systems.
• Prepare and route reports to the appropriate field offices or agencies.
• Escalate urgent information to designated personnel as needed.
• Follow established procedures, policies, and data privacy requirements.
• Provide professional, courteous customer service.

Skills

Call center experience

Active listening

Verbal and written communication

Education

Associate degree preferred

Tools

CRMs/Ticketing tools

Job description

IronMountain Solutions, Inc. is seeking an inbound call center representative to handle public inquiries remotely. The role demands a strong customer-service orientation, meticulous data handling, and the ability to work independently in a high-volume environment.

You will manage calls, document information, and support privacy-compliant processes. The position requires 3+ years in a call center, excellent verbal and written communication, and experience with documentation and reporting.