Remote Jr. Customer Service Specialist

IronMountain Solutions, Inc.; Fayetteville (NC); Remoto; USD 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

IronMountain Solutions, Inc. seeks a Jr Customer Service Representative to join a fast-paced team handling calls and tips related to alleged criminal activity. This fully remote role requires proximity to a PIV office for equipment pickup and occasional on-site support as needed.

Ideal candidates have 3+ years in a call center, strong multitasking, and excellent communication skills. You will document information, perform basic research, and generate reports while adhering to privacy

Competenze

• 3+ years in a call center
• Experience resolving complex stakeholder or customer issues
• Proven ability to manage multiple tasks in a high-volume environment
• Strong multitasking skills, including simultaneous data entry, research, and communication
• Comfortable working with diverse stakeholders across varying professional backgrounds
• Strong analytical, research, and problem-solving skills
• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Active listening skills and sound judgment in complex situations
• Experience supporting or training new customer service representatives
• Ability to generate ad-hoc reports using internal systems
• Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Mansioni

• Answer and manage incoming calls and online tips from the public
• Gather, clarify, and document information related to alleged criminal or suspicious activity
• Review and assess tips to determine relevance and appropriate action
• Conduct basic research using government, law enforcement, and open-source systems
• Accurately document calls, tips, and findings in government systems
• Prepare and route reports to the appropriate field offices or agencies
• Escalate urgent or actionable information to designated personnel as needed
• Follow established procedures, policies, and data privacy requirements

Conoscenze

Call center experience

Multitasking

Verbal and written communication

Independent work

Process improvement

Ad-hoc reporting

Data entry

Research

Active listening

Strumenti

CRM systems

Ticketing tools

Microsoft Office

Telephony systems

Descrizione del lavoro

IronMountain Solutions, Inc. seeks a Jr Customer Service Representative to join a fast-paced team handling calls and tips related to alleged criminal activity. This fully remote role requires proximity to a PIV office for equipment pickup and occasional on-site support as needed.

Ideal candidates have 3+ years in a call center, strong multitasking, and excellent communication skills. You will document information, perform basic research, and generate reports while adhering to privacy