Remote Jr. Customer Service & Research Specialist

Iron Mountain Solutions; United States; Remote; USD 36,000 - 60,000; Full time

Job summary

Iron Mountain Solutions is seeking a Jr Customer Service Representative to join a fast-paced call center team. This role emphasizes proactive problem-solving, strong attention to detail, and the ability to manage multiple tasks in a high-volume environment while delivering courteous service.

The ideal candidate will possess 3+ years in call center settings, an associate's degree (preferred), and proven skills in data entry, research, and communicating with diverse stakeholders.

Qualifications

• 3+ years of experience in a call center.
• Experience resolving complex stakeholder or customer issues.
• Excellent verbal and written communication skills.
• Active listening skills and sound judgment in complex situations.

Responsibilities

• Answer and manage incoming calls and online tips from the public
• Gather, clarify, and document information related to alleged criminal or suspicious activity
• Review and assess tips to determine relevance and appropriate action
• Conduct basic research using government, law enforcement, and open-source systems
• Accurately document calls, tips, and findings in government systems
• Prepare and route reports to the appropriate field offices or agencies
• Escalate urgent or actionable information to designated personnel as needed
• Follow established procedures, policies, and data privacy requirements
• Provide professional, courteous customer service

Skills

Customer service

Multitasking

Communication

Analytical thinking

Education

Associate's degree

Tools

CRM / ticketing systems

Microsoft Office

Telephony systems

Job description

Iron Mountain Solutions is seeking a Jr Customer Service Representative to join a fast-paced call center team. This role emphasizes proactive problem-solving, strong attention to detail, and the ability to manage multiple tasks in a high-volume environment while delivering courteous service.

The ideal candidate will possess 3+ years in call center settings, an associate's degree (preferred), and proven skills in data entry, research, and communicating with diverse stakeholders.