Remote Inbound Call Center Specialist: Customer Service

IronMountain Solutions; United States; Remote; USD 18,184 - 25,898; Full time

Job summary

IronMountain Solutions is hiring an In-Bound Call Center Representative for a fully remote position. The ideal candidate will have over 3 years of call center experience and demonstrate strong customer service skills.

Responsibilities include managing incoming calls, documenting information related to tips, and preparing reports for agencies. Candidates must possess exceptional communication skills and exhibit strong attention to detail in a fast-paced environment.

Qualifications

• 3+ years of experience in a call center.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Answer and manage incoming calls from the public.
• Gather and document information related to tips.
• Prepare and route reports to appropriate agencies.

Skills

Customer service orientation

Strong attention to detail

Strong multitasking skills

Excellent verbal communication

Analytical and problem-solving skills

Education

3+ years of experience in a call center

Tools

Telephony systems

CRMs/ticketing tools

Microsoft Office

Job description

IronMountain Solutions is hiring an In-Bound Call Center Representative for a fully remote position. The ideal candidate will have over 3 years of call center experience and demonstrate strong customer service skills.

Responsibilities include managing incoming calls, documenting information related to tips, and preparing reports for agencies. Candidates must possess exceptional communication skills and exhibit strong attention to detail in a fast-paced environment.