Remote Public Tip Line Specialist - Call Center

IronMountain Solutions; Winston-Salem (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

IronMountain Solutions is seeking a fully remote Customer Service Representative to manage incoming calls and online tips related to alleged criminal activity. The role includes responsibilities such as documenting information, conducting basic research, and preparing reports for appropriate agencies.

The ideal candidate will have 3+ years of call center experience and strong multitasking skills. Excellent communication and analytical abilities are essential for success in this position.

Qualifications

• 3+ years of experience in a call center environment.
• Proven ability to manage multiple tasks in a high-volume setting.
• Experience supporting or training new representatives.

Responsibilities

• Manage incoming calls and online tips from the public.
• Document information related to alleged criminal activity.
• Escalate urgent information to designated personnel.

Skills

3+ years of experience in a call center

Strong multitasking skills

Excellent verbal and written communication skills

Strong analytical, research, and problem-solving skills

Tools

Telephony systems

CRMs/ticketing tools

Microsoft Office

Job description

IronMountain Solutions is seeking a fully remote Customer Service Representative to manage incoming calls and online tips related to alleged criminal activity. The role includes responsibilities such as documenting information, conducting basic research, and preparing reports for appropriate agencies.

The ideal candidate will have 3+ years of call center experience and strong multitasking skills. Excellent communication and analytical abilities are essential for success in this position.