Remote Tip-Line & Call Center Specialist

IronMountain Solutions; Fayetteville (NC); Remote; USD 38,000 - 52,000; Full time

Job summary

A technology solutions provider is seeking a motivated Customer Service Representative for their fully remote DHS ICE HSI Tip Line. This role requires a meticulous individual who can handle incoming calls and tips, perform research, and document information accurately. Candidates should have over 3 years of experience in a call center, demonstrating strong analytical and communication skills. The ability to work in a high-volume environment and support diverse stakeholders is essential. This is a full-time position offering the possibility of remote work, with occasional in-person visits required.

Qualifications

• Experience resolving complex stakeholder or customer issues.
• Proven ability to manage multiple tasks in a high-volume environment.
• Comfortable working with diverse stakeholders.

Responsibilities

• Answer and manage incoming calls and online tips from the public.
• Gather, clarify, and document information related to alleged criminal or suspicious activity.
• Prepare and route reports to appropriate field offices or agencies.

Skills

Customer service orientation

Attention to detail

Strong multitasking skills

Verbal communication skills

Analytical skills

Education

3+ years of experience in a call center

Tools

Telephony systems

CRMs/ticketing tools

Microsoft Office

Job description

A technology solutions provider is seeking a motivated Customer Service Representative for their fully remote DHS ICE HSI Tip Line. This role requires a meticulous individual who can handle incoming calls and tips, perform research, and document information accurately. Candidates should have over 3 years of experience in a call center, demonstrating strong analytical and communication skills. The ability to work in a high-volume environment and support diverse stakeholders is essential. This is a full-time position offering the possibility of remote work, with occasional in-person visits required.