Remote Public Tip Line Specialist - Call Center

IronMountain Solutions; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

IronMountain Solutions is seeking a Customer Service Representative for the DHS ICE HSI Tip Line. This fully remote position requires managing incoming calls and online tips related to alleged criminal activity.

The ideal candidate will have over three years of experience in a call center environment, excellent multitasking skills, and strong communication abilities. Responsibilities include documenting tips, conducting research, and preparing reports for field offices.

Qualifications

• 3+ years of experience in a call center.
• Experience resolving complex stakeholder or customer issues.
• Strong multitasking skills including data entry and research.

Responsibilities

• Answer and manage incoming calls and online tips.
• Document information related to suspicious activities.
• Prepare and route reports to appropriate agencies.

Skills

Call center experience

Problem-solving skills

Multitasking

Communication skills

Research skills

Training experience

Tools

Telephony systems

CRM/ticketing tools

Microsoft Office

Job description

IronMountain Solutions is seeking a Customer Service Representative for the DHS ICE HSI Tip Line. This fully remote position requires managing incoming calls and online tips related to alleged criminal activity.

The ideal candidate will have over three years of experience in a call center environment, excellent multitasking skills, and strong communication abilities. Responsibilities include documenting tips, conducting research, and preparing reports for field offices.