Remote Public Tip Line Specialist - Call Center

IronMountain Solutions; Sparta (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

IronMountain Solutions is looking for a full-time Customer Service Representative for the DHS ICE HSI Tip Line. This fully remote role requires candidates to be within one hour of the PIV office for equipment pickups. Responsibilities include answering calls, managing online tips, and conducting basic research to assess relevance of tips.

Candidates should have a minimum of 3 years of experience in a call center, with strong multitasking and communication skills. The position emphasizes supporting diverse stakeholders, ensuring data privacy, and working independently.

Qualifications

• 3+ years of experience in a call center.
• Experience resolving complex stakeholder or customer issues.
• Strong analytical, research, and problem-solving skills.

Responsibilities

• Manage incoming calls and online tips from the public.
• Document information related to alleged criminal activity.
• Prepare and route reports to appropriate agencies.

Skills

Call center experience

Issue resolution

Multitasking

Analytical skills

Communication skills

Tools

Telephony systems

CRMs/ticketing tools

Microsoft Office

Job description

IronMountain Solutions is looking for a full-time Customer Service Representative for the DHS ICE HSI Tip Line. This fully remote role requires candidates to be within one hour of the PIV office for equipment pickups. Responsibilities include answering calls, managing online tips, and conducting basic research to assess relevance of tips.

Candidates should have a minimum of 3 years of experience in a call center, with strong multitasking and communication skills. The position emphasizes supporting diverse stakeholders, ensuring data privacy, and working independently.