Remote Public Tip Line Specialist - Call Center

IronMountain Solutions; Greenville (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

IronMountain Solutions is seeking a fully remote Customer Service Representative for the DHS ICE HSI Tip Line. The role encompasses answering and managing incoming calls, gathering information on suspicious activities, and documenting findings accurately.

The ideal candidate will have at least 3 years of call center experience, strong multitasking skills, and excellent communication abilities. They will work within diverse environments and support other representatives as needed.

Qualifications

• 3+ years of experience in a call center.
• Ability to manage multiple tasks in a high-volume environment.
• Strong verbal and written communication skills.

Responsibilities

• Answer and manage incoming calls and online tips from the public.
• Gather and document information related to alleged criminal activity.
• Conduct research using government and open-source systems.

Skills

Call center experience

Complex issue resolution

Multitasking

Analytical and problem-solving skills

Communication skills

Telephony systems proficiency

CRM/ticketing tools experience

Microsoft Office

Job description

IronMountain Solutions is seeking a fully remote Customer Service Representative for the DHS ICE HSI Tip Line. The role encompasses answering and managing incoming calls, gathering information on suspicious activities, and documenting findings accurately.

The ideal candidate will have at least 3 years of call center experience, strong multitasking skills, and excellent communication abilities. They will work within diverse environments and support other representatives as needed.