Remote Public Tip Line Specialist - Call Center

IronMountain Solutions; Asheville (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

IronMountain Solutions is hiring a Customer Service Representative for the DHS ICE HSI Tip Line. This position is fully remote but applicants must be within one hour of the PIV office to pick up equipment. The job entails managing calls and online tips while documenting details related to suspicious activities.

Ideal candidates will have over 3 years of call center experience, strong multitasking abilities, and excellent communication skills. The role offers the opportunity to solve complex issues and work independently.

Qualifications

• 3+ years of experience in a call center.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Answer and manage incoming calls and online tips from the public.
• Gather, clarify, and document information related to alleged criminal or suspicious activity.
• Accurately document calls, tips, and findings in government systems.

Skills

Problem-solving

Verbal and written communication

Multitasking

Customer issue resolution

Analytical skills

Tools

Telephony systems

CRMs/ticketing tools

Microsoft Office

Job description

IronMountain Solutions is hiring a Customer Service Representative for the DHS ICE HSI Tip Line. This position is fully remote but applicants must be within one hour of the PIV office to pick up equipment. The job entails managing calls and online tips while documenting details related to suspicious activities.

Ideal candidates will have over 3 years of call center experience, strong multitasking abilities, and excellent communication skills. The role offers the opportunity to solve complex issues and work independently.