Remote Public Tip Line Specialist - Call Center

IronMountain Solutions; Tuscaloosa (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

IronMountain Solutions is seeking a Fully Remote Customer Service Representative for the DHS ICE HSI Tip Line. The ideal candidate will manage incoming calls and online tips, gather and document information related to suspicious activity, and conduct research using various systems.

We require a minimum of 3 years of call center experience and strong multitasking abilities. The position involves working closely with diverse stakeholders and following established procedures to uphold data privacy.

Qualifications

• 3+ years of experience in a call center environment.
• Ability to work independently with minimal supervision.
• Experience resolving complex stakeholder or customer issues.

Responsibilities

• Answer and manage incoming calls and online tips from the public.
• Gather and clarify information related to alleged criminal or suspicious activity.
• Accurately document calls, tips, and findings in government systems.

Skills

3+ years of experience in a call center

Strong analytical, research, and problem-solving skills

Excellent verbal and written communication skills

Strong multitasking skills

Tools

Microsoft Office

telephony systems

CRMs/ticketing tools

Job description

IronMountain Solutions is seeking a Fully Remote Customer Service Representative for the DHS ICE HSI Tip Line. The ideal candidate will manage incoming calls and online tips, gather and document information related to suspicious activity, and conduct research using various systems.

We require a minimum of 3 years of call center experience and strong multitasking abilities. The position involves working closely with diverse stakeholders and following established procedures to uphold data privacy.